Global Courant
Motor vehicle insurance is compulsory in India under Motor Vehicle Act 1988. Motor vehicle insurance is the insurance coverage of third party risk arising from the use of motor vehicles and also for covering the risk of damage to the vehicle. Indian people are not worried about life insurance plan or health insurance plan but they are more worried about motor vehicle insurance whether they are driving a scooter or a bicycle, a car or a truck. It is mandatory otherwise if someone is injured without an insurance vehicle, it will be treated as a misdemeanor.
Nowadays, everyone has their own vehicle, roads are full of vehicles, the risk is high, so auto insurance companies are growing day by day and the claims have also risen. But often the policyholders don’t know exactly what they can do to get their policies Auto insurance claim procedure.
Here we explain the procedure how to claim your car insurance. This will help you a lot.
How do you claim your car insurance claim
We will understand this procedure step by step in certain scenario, so it will be very easy for us.
Own damage claims: If your car has been in an accident, follow these steps to claim compensation:
- Inform the insurance service provider – First of all, you must inform the insurer as soon as possible and you must submit a properly completed claim form together with the required documents to the insurance company before sending the car to the garage for any repairs. The forms are available on the websites of the insurance service providers. Most insurers follow strict guidelines and are listed in the policy documentation.
- Stay FIR – In some cases a First Information Report (FIR) is required, so take the FIR to the nearest police station just to be sure. While it may not be required for claims settlements, filing an FIR is recommended. It depends on the condition.
- Assess the damage – Once you notify the insurance service provider, they will appoint an expert who will assess/evaluate the damage to your vehicle. He will prepare a report and pass it on to the insurance company. You will also receive a copy and after that you can take your car to the nearest network garage for repair. Note: If the damage is serious, the surveyor will be on site for an investigation at the earliest.
- Claim settlement – Once the insurance company receives the investigation report, they analyze the claim application and send an approval to the garage. The garage will need to provide an estimated cost for the vehicle repair and timelines for it. The insurer will contact the network garage for an overall picture of the extent of the damage and the progress of the repair work.
After the work is completed, you must get the duly signed bills and documents from the garage and hand them over to the surveyor. Surveyor sends it to the insurance company.
Once all the documents are completed, the insurance company will reimburse your bills. Please note that there are a number of compulsory deductibles and variable deductible components as stated in the policy schedule. Once your claim is settled and your car is in order, you can drive again.
Auto insurance claim process for a third party claim: -If you are responsible for an accident involving injury or property damage to a third party, you must do the following:
- Inquire with insurance service provider – First and foremost, you should inform your service provider as soon as possible. Also remember not to make any financial commitments to third parties.
- Stay FIR – Take FIR to the nearest police station and also keep a copy of the FIR for future reference.
- Share policy document – You are required to share a copy of your car insurance policy with the third party so that they can make a claim on it.
- Claim before Motor Tribunal – Under the Motor Vehicles Act 1988 third party liability claims are brought before the Motor Accident Claims Tribunal (MACT). The claim can be brought by the third party in the court nearest to his/her place of residence or yours.
After receiving all documents, the insurance service provider will verify the documents and assess the accident. If you are satisfied, you will get a lawyer appointed by them.
If the court then orders you to pay the compensation to the third party, the insurance company will pay the dues directly to the third party.
It is advisable to see if the situation can be settled amicably out of court.
Claims for theft: If you discover that your car has been stolen, follow the procedure below.
- Stay FIR – Take FIR to the nearest police station and also keep a copy of the FIR for future reference.
- Inquire with insurance service provider – You should inform your service provider with a copy of FIR at the earliest
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Once you receive the final report from the police station, make a copy of it and submit it to your insurance company. The insurance company appoints an investigator. Investigator will make the report and submit it to the insurance company. Once that’s done, submit your stolen car’s RC booklet to the insurance company.
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Submit the duplicate keys to the car and also a letter of subrogation. You must also file a notarized indemnification on a stamp paper.
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Once all formalities are completed, the insurance company will pay out the claim.
It is very important for us to be aware of the formalities of the auto insurance claim procedure otherwise many people will pay out of pocket due to lack of this information. Nowadays, the entire insurance service provider has a very good customer support network and their teams are skilled and cooperative, so you need to communicate with your insurer whenever you need it.
I wish you don’t need these procedures. I wish you have a Safe Drive, someone is waiting for you.
Auto insurance claim procedure
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