It’s official: Vodacom is South Africa’s ‘most trusted network’. In the latest biennial network report from independent benchmarking organization umlaut, part of Accenture, Vodacom is ranked ‘Best in Test’ above the competition, scoring highest for reliability, data services and crowdsourced quality. This is testament to Vodacom’s commitment to delivering unparalleled connectivity to its valued customers and reaffirms its goal of connecting South Africans to a brighter future.
Sitho Mdlalose, CEO of Vodacom South Africa, expressed his pride in achieving this remarkable milestone, stating: “We are honored to be recognized as South Africa’s most trusted network. This achievement reflects the tireless efforts of our dedicated teams and the substantial investments we have made over the years to improve our network infrastructure and deliver even greater value to our customers.”
Earlier this year at the South African Investment Conference, Vodacom made a commitment to spend R60 billion in capital investment in the country over the next five years, after Vodacom successfully fulfilled its pledge to invest R50 billion in five years in 2018. and will help improve network resiliency in South Africa to keep customers connected even during load shedding, roll out 4G and 5G coverage to more parts of the country and meet the demand for affordable connectivity.
“At Vodacom, we understand that seamless mobile connectivity in today’s digital age is extremely important to our customers wherever they are. In their daily lives, whether at work, at home or on the road, customers can count on us for reliable, high-quality network services, reinforcing our ambition to deliver exceptional services that empower customers and drive economic growth across the country ”, he adds. Mdlalose.
The umlaut report shows that Vodacom South Africa had the highest overall reliability score, with 401 out of 493 points. This means customers get the most reliable network connection for voice and data services and a consistent user experience across the country.
In the key performance indicators of crowdsourced samples, Vodacom was ahead of the competition in broadband coverage, including coverage coverage and quality. It also outperformed on basic internet download speeds and latency — the time it takes to get a response to information sent — for both OTT voice and gaming services. In addition, the crowd-sourced samples gave Vodacom the highest score for high-definition voice services.
“In recent years we have made significant investments in upgrading and expanding our mobile network to ensure an improved customer experience now and in the future. This includes being the first network to enable 5G in South Africa, while broadening coverage, increasing speeds, improving network quality while tackling communications costs. With this we want to give more citizens access to the benefits of connectivity and help bridge the digital divide,” says Mdlalose.
This award reaffirms Vodacom’s commitment to using technology for the good of people, the planet and opportunity by delivering high-quality connectivity that its customers can rely on.
It’s official – Vodacom is SA’s most trusted network
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