Sonos CEO apologizes for disastrous rollout of latest app

International Courant

We all know that too a lot of you’ve skilled vital issues with our new app which rolled out on Might 7, and I wish to begin by personally apologizing for disappointing you. There is not an worker at Sonos who is not pained by having allow you to down, and I guarantee you that fixing the app for all of our clients and companions has been and continues to be our primary precedence.

We developed the brand new app to create a greater expertise, with the power to drive extra innovation sooner or later, and with the data that it might get higher over time. Nevertheless, since launch we’ve discovered numerous points. Fixing these points has delayed our prior plan to rapidly incorporate lacking options and performance.

Since Might 7, we’ve launched new software program updates roughly each two weeks, every making vital and significant enhancements, including options and fixing bugs. Please see the discharge notes for Sonos software program updates for detailed info on what has been launched to this point.

Whereas these software program updates have enabled the vast majority of our clients to have a sturdy expertise utilizing the Sonos app, there’s extra work to be completed. We now have prioritized the next enhancements in our subsequent section of software program updates:

July and August:

Enhancing the steadiness when including new merchandise

Implementing Music Library configuration, browse, search, and play

August and September:

Enhancing quantity responsiveness

Consumer interface enhancements primarily based on buyer suggestions

Enhancing general system stability and error dealing with

September:

Enhancing Alarm consistency and reliability

September and October:

Restoring edit mode for Playlists and the Queue

Enhancing performance in settings

We plan to proceed releasing new software program updates on a bi-weekly cadence. With every launch, we’ll share detailed notes on what we have addressed and what we’re engaged on subsequent in our group.

We deeply respect your persistence as we handle these points. We all know we’ve work to do to earn again your belief and are working arduous to just do that. I’m at all times open to your suggestions, yow will discover me through electronic mail at ceo@sonos.com.

Sincerely,

Patrick Spence

CEO,

Sonos CEO apologizes for disastrous rollout of latest app

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