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In response to IRNA, from Iran Airports and Air Navigation Firm, “Mohammad Mehdi Afshari” introduced a 13% enhance within the passenger satisfaction index in Might in comparison with the earlier month (April), on the particular focus and a number of consideration of managers, specialists and govt brokers of the service high quality monitoring plan. An airport emphasised the rise in passenger satisfaction from the start of this 12 months till now.
He added: In step with the particular emphasis of the CEO of Airports Firm on the significance of the airport service high quality monitoring venture and the smartening of associated companies within the nation’s airports, the administration of this venture is on the agenda with particular seriousness, and accordingly, through the use of varied and mechanized instruments in accordance with the applied sciences World Day, the gathering of steady, on-line and sensible recording processes of passengers’ suggestions in accordance with worldwide requirements within the framework of the great and clever system for monitoring the standard of airport companies and acquiring sensible outcomes and figuring out the weaknesses and strengths and bettering them within the nation’s airports is being executed.
Head of Strategic Planning and Efficiency Administration Workplace of Iran Airports and Air Navigation Firm, referring to the rating outcomes of the nation’s worldwide airports in Might 1403, stated: Mehrabad Airport, with 137 thousand 85 feedbacks and a satisfaction index of 72.2, ranked first, Isfahan Airport. By registering 28 thousand 326 feedbacks and acquiring a satisfaction index of 72.6, Bandar Abbas Airport ranks third with registering 30 thousand 156 feedbacks and acquiring a satisfaction index of 72.2, Tabriz Airport by registering 15 thousand 582 feedbacks and acquiring a satisfaction index of 72 1. Fourth place, Shiraz airport with 30,463 feedbacks and 72.1 satisfaction index, fifth place, Zahedan airport with 6,678 feedbacks and 70.2 satisfaction index, sixth place, Yazd airport with 8,192 Suggestions and acquiring a satisfaction index of 69.9 ranked seventh, Mashhad airport ranked eighth by recording 63 thousand 100 suggestions and acquiring a satisfaction index of 66.5, and Ahvaz airport ranked ninth by registering 4 thousand 821 suggestions and acquiring a satisfaction index of 62.9 .
He continued: Primarily based on the outcomes obtained from the airline service analysis system and the feedback recorded within the digital consoles put in within the halls of Terminal 4 of Mehrabad Worldwide Airport, Caspian and Mahan airways acquired essentially the most satisfaction from the passengers’ perspective final month.
Ultimately, Afshari stated: In at this time’s world economic system, one of many fundamental and efficient components on organizations are their clients, and for this objective, organizations and repair suppliers ought to focus all their actions and capabilities on the class of CUSTOMER EXPERIENCE. As a result of there’s a very robust relationship between the standard of the services or products with buyer satisfaction and the usefulness of the gathering.
He identified: Subsequently, as a way to enhance their relationship with passengers and fulfill them with the companies offered, the nation’s airports should consistently and constantly consider the extent of satisfaction or dissatisfaction, in addition to know the expectations of passengers and strategic options to fulfill them and meet them. meet their expectations.
Mehrabad acquired the best satisfaction index amongst worldwide airports
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